Delivery Info
DELIVERY RATES & INFORMATION
Shipping Rates by Region
United Kingdom
- Standard Tracked Delivery: £3.99
- Express Tracked Delivery: £5.99
- Special Next-Day Delivery: £12.99
Europe (Including the following countries):
- Austria, Belgium, France, Germany, Italy, Spain, Netherlands, Sweden, Switzerland, and others.
- International Tracked: £19.99
United States
- International Tracked: £29.99
- UPS Express: £37.99
Canada
- International Tracked: £29.99
United Arab Emirates & Saudi Arabia
- International Tracked: £29.99
Australia & New Zealand
- International Tracked: £29.99
Rest of the World (Including the following countries):
- India, Japan, Singapore, South Africa, Brazil, China and others.
- International Tracked: £29.99
Note: Shipping rates are subject to change but we will use our best endeavours to provide a simple fixed rate as far as possible.
Order Processing Time
- Orders placed before 14:00 GMT (Monday-Friday): Dispatched the same day.
- Orders placed after 14:00 GMT: Dispatched the next working day.
Note: During busy periods, dispatch may be delayed by a few days. If a significant delay occurs, we will notify you via email.
Delivery Information
- Couriers Used: Royal Mail, Parcelforce, DHL, UPS.
- Tracking: A confirmation email with tracking details will be sent after dispatch (tracking becomes active within 24 hours).
Lost or Damaged Shipments
Lost Orders
If your order hasn’t arrived within 30 days of dispatch, contact us at contact@diecastmodelclub.co.uk
- If confirmed lost, you can choose a full refund, exchange, or replacement.
Damaged Orders
If your order arrives damaged, email us at contact@diecastmodelclub.co.uk
- We’ll file a claim with the courier and offer a refund (full or partial), exchange, or replacement.
Returns & Refunds
For details on returns, visit our Returns & Refund Policy page.
Duties & Taxes
Orders delivered outside the UK are sold without tax. Duties and taxes may be applied by customs in the destination country and must be paid by the receiver.